Terms of Service

These Terms of Service ("Terms") form a legal agreement between you ("you", "your") and Pancam Technologies Private Limited ("Pancam", "we", "us"), governing your use of the website at pancam.live and any related services (collectively, the "Service").

By creating an account, clicking "I agree", or using the Service in any way, you confirm you have read, understood and agree to be bound by these Terms, our Community Rules, our Privacy Policy and our Refund Policy.

Pancam is a general-audience social video chat service. It is not an adult-content platform, and sexual content is prohibited under our Community Rules. However, because the Service connects users to strangers in unmoderated real time, access is restricted to adults.

• You must be at least 18 years old, or the legal age of majority in your state, country or locality if that age is greater than 18.
• Minors are not permitted to use the Service under any circumstances, including with the consent, supervision or permission of a parent or legal guardian.
• The Service is not designed for, directed to, or intended for use by anyone under 18. If you are under 18 you must not access, register for, or use the Service.
• You must have the legal capacity to enter into a binding contract in your jurisdiction.
• You must not have been previously banned from Pancam.
• You must comply with all laws applicable to you in your country of residence.

By accessing or using the Service, you acknowledge and agree that we apply age-assurance measures designed to prevent access by anyone under 18. These measures may include, without limitation:

• Age-gating through metadata, content labels and technical settings associated with the website;
• Obtaining your declared age or age category through an age-screening prompt presented on first visit;
• Requiring an explicit age and terms confirmation at account registration, which we record together with the timestamp, IP address and user agent at the moment of confirmation;
• Deriving age signals from connected third-party or social accounts where you choose to sign in with them;
• Using age-signal APIs provided by operating system vendors or app marketplaces, where the Service is distributed through them;
• Engaging third-party age-verification or age-assurance providers where required by applicable law.

Where these measures indicate or reasonably suggest that a user is under 18, we will deny, restrict or block access to the Service, preventing that user from registering for or accessing an account. Where we suspect an existing account belongs to a minor, we may suspend it and require completion of a third-party age check as a condition of restoring access. The categories of data processed for age assurance are described in our Privacy Policy.

We maintain a zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE), including any form of Child Sexual Abuse Material (CSAM).

User content is strictly prohibited from containing:

• Nudity, sexually suggestive activity, or explicit sexual acts involving minors;
• Any sexually explicit material depicting or simulating minors, including drawn, animated or AI-generated depictions;
• Any content that sexualises or exploits an individual under the age of 18;
• Any behaviour, communication or language that constitutes or suggests grooming, solicitation, exploitation or harassment of a minor.

Users who violate these standards are permanently banned from the Service, and the associated identifiers are blocked from re-registration.

We reserve the right to monitor and review user reports and associated evidence for the purposes of user safety, trust and legal compliance. Upon obtaining actual knowledge of CSAM or other CSAE-related violations, we will take appropriate action including removing the content, terminating the account, and reporting confirmed CSAM to the National Center for Missing and Exploited Children (NCMEC) via its CyberTipline and, in India, to the National Cyber Crime Reporting Portal (cybercrime.gov.in), in accordance with applicable law.

If you encounter content you believe may constitute CSAE or CSAM, report it immediately using the in-chat reporting tool or by emailing safety@pancam.live. Every such report is reviewed as a priority.

• You are responsible for keeping your password confidential and for everything that happens under your account.
• One person, one account. Don't share login credentials.
• Notify us at security@pancam.live if you suspect unauthorised access.
• You can update your profile (name, gender, interests) from the dashboard at any time.

Our Community Rules set out in detail what is and is not permitted on the Service, and form part of these Terms. In summary, you agree not to use Pancam to:

• Transmit nudity or sexual content of any kind. Appearing naked or in underwear, exposing intimate body parts, pointing the camera below the chest, performing or proposing sexual acts, or using sexually suggestive language or gestures are all prohibited, regardless of the consent of the other participant.
• Involve minors in any way — see the CSAE policy above.
• Advertise, solicit or arrange commercial sexual services.
• Broadcast content depicting violence, abuse, self-harm or gore.
• Threaten, harass, defame, intimidate or stalk anyone.
• Use hate speech, slurs, or incite violence against any group on the basis of race, ethnicity, religion, caste, gender, sexual orientation, disability, age or nationality.
• Impersonate another person, or replace your live camera feed with pre-recorded video, a virtual avatar, a webcam emulator, or a screen.
• Engage in spam, phishing, scams, cryptocurrency or investment solicitation, or any commercial promotion without our prior written consent.
• Bypass our safety, matching or moderation systems, including using bots, automation, or evading a ban.
• Record, redistribute, screenshot or publicly share another participant's video, voice or text without their consent. Sharing non-consensual intimate imagery is grounds for immediate termination and referral to law enforcement.
• Use the Service for any illegal activity.

Violations may result in a permanent ban, deletion of your account, forfeiture of any remaining paid subscription period without refund, and where appropriate, referral to law enforcement.

You retain ownership of any text you send via Pancam (e.g. messages, reviews, ticket replies). You grant Pancam a non-exclusive, worldwide, royalty-free licence to host, display and process that content solely for the purpose of operating the Service.

We do not store or process your video or voice — see the Privacy Policy for details.

The core random video chat service is free. We offer one optional paid product, Pancam Pro, a recurring subscription that unlocks additional matching filters, group video rooms and priority queue placement. It is a digital service delivered immediately on successful payment — nothing is shipped.

Pancam Pro is sold exclusively through the Apple App Store and Google Play. Apple or Google is the merchant of record: they charge your payment method, calculate and remit applicable taxes, and hold the subscription. Pancam does not receive your payment directly and never sees your payment details.

• Pro is available as a one-off Day Pass, or as an auto-renewing weekly, monthly or yearly subscription.
• The price is shown in the app before you confirm, in your own currency, inclusive of applicable taxes.
• Your Pro access activates as soon as the store confirms the purchase, and applies to your Pancam account on every device you sign in on, including the website.
• Subscriptions renew automatically for successive periods until cancelled. The Day Pass does not renew.
• Cancellation is done in your App Store or Google Play account, not on Pancam. We cannot cancel, change or refund a store subscription. You keep Pro for the remainder of the period already paid for, then return to the free tier automatically.
• Deleting the app or your Pancam account does not cancel a store subscription.

If you purchase Pancam Pro, you represent and warrant that:

• You have read the product description and understand what you are buying;
• Any payment information you supply is true and complete;
• You are authorised to use the payment method presented;
• You will pay the charges incurred at the posted prices, including applicable taxes.

If the nature of the product is not clear to you, please do not purchase it — contact billing@pancam.live first and we will explain.

Our full Refund & Cancellation Policy is published separately and forms part of these Terms. In summary:

• Refunds are issued by Apple or Google, not by Pancam. Because the store is the merchant of record, we have no access to the funds and no mechanism to return them. Refund requests go to reportaproblem.apple.com or your Google Play order history, and are decided under their policies and timelines.
• Cancellation is done in your store account and stops future charges; you keep access until the paid period ends.
• If you were charged but Pro did not activate, contact us — we will activate it. That is an access problem we can fix, and it does not require a refund.
• Subscriptions terminated for breach of these Terms or the Community Rules forfeit any remaining period, and we will not support a refund request in those cases.
• Nothing here limits any refund or cancellation right you have under consumer protection law in your own country.

For help with a purchase, email billing@pancam.live with your account email and the store order ID. We acknowledge within 2 business days. We cannot refund the payment, but we can correct anything wrong on the account and give you a written record to support your request to the store.

All trademarks, logos, software, design and documentation that make up Pancam are the property of Pancam Technologies Private Limited or its licensors. You may not copy, modify, distribute or create derivative works without our prior written permission.

• You can report any participant from the chat screen with a category and reason.
• A report opens a discussion ticket visible to you, the reported user and Pancam admins.
• Admins may ask follow-up questions inside the ticket. Reports that implicate child safety, non-consensual imagery, or immediate physical harm are triaged first.
• Outcomes range from a warning to a permanent ban depending on severity, history and applicable law.
• Filing false or malicious reports is itself a violation of these Terms.
• Where required by law we cooperate with government or law-enforcement requests, and we may preserve or disclose account data (email, IP, user agent, age-confirmation record, report history) in response to a valid legal process or a good-faith belief that disclosure is necessary to prevent imminent harm.

If you believe content on Pancam infringes your copyright, send a notice to dmca@pancam.live containing:

• Your physical or electronic signature.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material on Pancam that is claimed to be infringing, with enough detail (URL, room ID, timestamp) for us to locate it.
• Your contact information (address, phone, email).
• A statement, under penalty of perjury, that you have a good-faith belief the use is not authorised.
• A statement that the information in the notice is accurate.

Repeat infringers are banned. Users who receive a takedown notice may submit a counter-notice under the same email address.

You may delete your account at any time from the dashboard. We may suspend or terminate your account if you violate these Terms, abuse other users, attempt to harm the Service, or fail to pay amounts due. Where appropriate, we'll notify you by email and give you a chance to appeal at appeals@pancam.live.

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from a course of dealing or trade usage.

We don't warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected. You use the Service at your own risk.

To the maximum extent permitted by law, Pancam, its officers, directors, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenues, data or goodwill, arising out of or related to your use of the Service.

Our aggregate liability for any claim arising out of or in connection with these Terms is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) ₹10,000.

You agree to indemnify and hold harmless Pancam from any claim or demand made by a third party due to or arising out of your breach of these Terms, your content, or your violation of any law or rights of a third party.

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, email you or show an in-app banner. Continued use of the Service after a change means you accept the revised Terms.